This assessment is dedicated to emotional intelligence (EQ). Emotional intelligence was pioneered by Daniel Goleman and has four main components: self-awareness, social awareness, self-management, and relationship management (Daft, 2015). Emotional intelligence is loosely defined as an individual’s ability to “perceive, identify, understand and manage emotions in self and others” (Daft, 2015, p. 146). Experts argue that emotional intelligence is a better predictor of successful decision making and interpersonal relationships than cognitive intelligence, or IQ (Daft, 2015).Additionally, emotional intelligence is now recognized as a critical factor in leadership development. Your work on this assessment will build on the completion of a personal leadership assessment that examines five critical domains from a high level that you have already completed in the first assessment. You will look specifically at emotional intelligence. By completing this assessment, you will evaluate your EQ and explore the role that EQ plays in successful leadership.
Reference
Daft, R. L. (2015). The leadership experience (6th ed.). Stamford, CT: Cengage.
DEMONSTRATION OF PROFICIENCY
By successfully completing this assessment, you will demonstrate your proficiency in the course competencies through the following assessment scoring guide criteria:
- Competency 1: Assess one’s leadership style in a professional setting.
- Discuss the different elements of emotional intelligence.
- Analyze the reason for health care leaders to develop their emotional intelligence skills.
- Competency 2: Explain cultural competence and its relevance to health care management.
- Establish the impact of emotional intelligence on cultural competence in health care organizations.
- Evaluate personal competence with regards to emotional intelligence.
- Discuss how emotional intelligence promotes teamwork and collaboration in culturally diverse organizations.
- Competency 3: Analyze communication styles and its impact on teamwork and collaboration.
- Explain the impact of emotional intelligence on relationships and communication effectiveness in health care organizations.
- Competency 4: Communicate in a manner that is scholarly, professional, and respectful of the diversity, dignity, and integrity of others and is consistent with health care professionals.
- Demonstrate effective communication through writing and proper use of APA style.
- Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.
PREPARATION
This assessment is based on the media piece in the Vila Health: Emotional Intelligence activity. Be sure you have worked through the scenario before you start this assessment.
INSTRUCTIONS
This assessment has three main parts, a discussion of the different elements of emotional intelligence as it relates to the scenario from the Vila Health media piece, a self-evaluation of your current state of emotional intelligence, and an analysis of the impact and benefits of health care leaders being competent with regards to emotional intelligence.
Part 1: Elements of Emotional Intelligence
Relevant Scoring Guide Criteria:
- Discuss the different elements of emotional intelligence.
- Demonstrate effective communication through writing and proper use of APA style.
- Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.
For this first part of your assessment, discuss the scene and what happened between Christina Robledo and the two nurses. You can draw upon your answers to the question from the media piece, as well as consider the following:
- Do you feel the nurses demonstrated strong emotional intelligence in their communications with Christina? Why or why not?
- What are the key elements of emotional intelligence that were demonstrated in this scenario?
- Which key elements of emotional intelligence were lacking from the scenario?
- How might the scenario have turned out differently if these elements had been demonstrated?